Human Factors Analysis on Business Performance in the Aviation Sector

Abstract

This study examines the impact of human factors on business processes in the aviation sector since business processes in the aviation sector depend on how effectively airlines, airports or aviation-related companies operate in various aspects, including financial condition, operational efficiency, customer satisfaction, safety and environmental impact. Any aspect of human factors critically undermines the effectiveness of business processes in aviation companies, especially when it comes to ensuring safety during operations. Therefore, the purpose of this study is to conduct an expert assessment and apply the AHP method to determine the impact of the relative significance of human factors criteria and subcriteria on business processes in the aviation sector. This study applies such research methods as scientific literature analysis, expert assessment (structured survey), and the analytical hierarchy process method (AHP). After conducting an analysis of scientific literature and expert assessment, 3 main criteria and 16 sub-criteria affecting business processes in the aviation sector were identified. The main criteria assessed were human physiology (subcriteria: workload, experience, knowledge, training, attitude, emotional and psychological state), human psychology (subcriteria: nutritional factors, health, leisure, fatigue, chemical dependencies), human physical constitution (subcriteria: physical height, gender, age, strength, sensory limitations) and subcriteria of these criteria that are directly related to human capabilities and directly affect the person.