Reorganization of Information Technology Service Development Processes in the Healthcare Sector

Abstract

With globalization and technological advances, organizations in the healthcare sector must consider the new opportunities provided by technology and redesign the processes for developing new information technology services. According to the existing legal framework in Lithuania governing the development program for improving the quality and efficiency of healthcare services, organizations in the healthcare sector must consider the new requirements and needs arising from technological
advancement. Therefore, following the analysis of the information technology service development processes in healthcare organizations, it was found that there is a need to expand the catalog of information services within healthcare organizations and to create a new spectrum of information technology services. Thus, the aim of this study is to provide suggestions on how to restructure the processes of setting up new information technology services in healthcare sector organizations. The
following research methods were used to achieve the objectives of the study: analysis of scientific literature, expert evaluation, and in-depth interviews. The findings of the study indicated that to significantly improve the activities of healthcare sector organizations, it is important to analyze the internal processes of the organization, which would help to restructure them purposefully, supplement them with new processes, or abandon outdated ones. A thorough expert survey revealed the necessary changes related to the processes of developing new information technology services within healthcare sector organizations.